Skip to main content

Payment Issues

Payment errors can be frustrating for users. There are several reasons why a user may encounter a payment rejection. Below, you will find a troubleshooting guide to help users navigate through this issue. It includes steps to follow and common causes of payment issues. By following these steps, users can resolve their payment issues or seek further assistance if needed.

Payment Rejection​

Encountering a payment rejection error can be frustrating for users. Here are some common reasons why users may experience payment rejection. Please check all conditions.

  1. Incorrect Card Details: If you're experiencing payment issues, it's possible that there might be errors in the card information you entered, like the card number, expiration date, or security code. Small typos or mistakes in these details can result in payment rejection. Please double-check your card information and try again.
  2. Insufficient Funds: Payment rejection can occur due to insufficient funds on your payment card. This might happen if your account balance is low, you've reached your credit limit, or there aren't enough funds in your linked bank account.
  3. Card Expired: If your payment card has expired, it may be declined during the payment process. Please make sure you're using a valid and active card to avoid any issues.
  4. Card Restrictions: Your payment card might have restrictions on certain types of transactions or online payments. To ensure a smooth payment experience, please contact your card issuer and confirm that your card is enabled for the specific type of transaction you're attempting.
  5. Security Measures: Security measures are in place with payment processors and financial institutions to safeguard against fraud. If your payment sets off these security protocols, your transaction might be flagged and declined. In such instances, please reach out to your card issuer or financial institution to address and resolve the matter.
tip

After checking these steps, if you still believe the issue persists, you may consider making the payment using an alternative payment method.

Package Changes​

After payment package did not change.​

Following your payment, you should have received an email to the address registered in our system confirming the successful receipt of your payment and the update of your package.

  • If you haven't received this email, there might have been an issue during the payment process. Please verify and confirm.
warning

Should you find that your payment has been processed correctly, and despite receiving the post-payment update email, your package has not been updated in our system, please send us a summary email outlining the issue. Kindly use the email address associated with your registration to ensure accurate assistance in resolving the matter.

Can not change the package.​

  • If you are trying to downgrade your current package to a lower tier with fewer features, please note that our system does not support this process. You can only upgrade to a higher tiered package with advanced features.
  • If you want to upgrade to a Platinum package, please fill out the billing form on the billing page. After submitting the form, we will contact you via the email you provided within a reasonable time to discuss the process further.

In case you encounter difficulties accessing the desired package, please feel free to contact our support team at c4c@cross4cloud.com for additional assistance. Kindly provide details about your current subscription, the desired upgrade, and any error messages you may have encountered.